Automate Your L1 Support with AI-Powered Triage

Voice, chat, and ticket triage that categorizes, creates tickets, and escalates — 24/7. Built specifically for MSPs.

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24/7 AI Support
Encrypted & Secure
Instant Setup
How It Works

Simple, Powerful, Automated

Transform your support workflow in four seamless steps

Step 01

Caller Verified & Recognized

AI answers the call, looks up the caller in your PSA by phone number, and greets them by name. The caller is verified against your ConnectWise contacts automatically.

Step 02

Ticket Created During the Call

While gathering details, the AI creates a ticket in your PSA in real time and provides the ticket number to the caller. No waiting, no manual entry.

Step 03

Escalated or Enriched

Critical issues are immediately transferred to on-call engineers. After each call, AI analyzes the transcript and enriches the ticket with category, priority, and notes.

Step 04

Incoming Tickets Categorized

Tickets from email, portals, or other sources are automatically categorized and prioritized by AI, with suggested solutions from your knowledge base.

Features

Everything You Need

Powerful features designed specifically for managed service providers

AI Voice & Chat Agents

Natural voice and chat agents that understand IT terminology, verify callers, and create tickets in real time.

Deep PSA Integration

Real-time caller lookup, automatic ticket creation during calls, and post-call enrichment with ConnectWise.

Ticket Categorization

AI automatically categorizes and prioritizes incoming tickets from any source — email, portal, or phone.

24/7 Availability

Never miss a call or chat. AI triage operates around the clock, including holidays.

Analytics & QA

Call volume insights, category trends, and AI-powered recommendations to improve your triage prompts.

Secure by Design

End-to-end encryption for all voice and data. PSA credentials encrypted at rest with AES-256.

Smart Escalation

Automatic transfer to on-call engineers for critical issues, with full context and ticket history.

Knowledge Base

Upload your documentation and SOPs. AI uses them to provide better triage and suggest solutions.

Pricing

Simple, Transparent Pricing

Choose the plan that fits your MSP's needs. Scale as you grow.

Starter

$199/mo

Perfect for small MSPs getting started with AI triage

~500 min at optimal config
  • AI Voice Triage
  • Basic Issue Categorization
  • Webhook Integration
  • Email Notifications
  • Standard Support
  • Basic Analytics
Most Popular

Professional

$599/mo

For growing MSPs that need advanced features and more volume

~1,500 min at optimal config
  • Everything in Starter
  • Advanced AI Categorization
  • Priority Escalation Rules
  • Multi-PSA Integration
  • Priority Support
  • Advanced Analytics
  • Custom Voice Prompts
  • Team Management

Enterprise

Custom

For large MSPs requiring unlimited scale and dedicated support

High volume pricing
  • Everything in Professional
  • Volume discount on per-minute rate
  • Dedicated Account Manager
  • Custom Integrations
  • SLA Guarantees
  • White-Label Options
  • Data Residency Options
  • 24/7 Premium Support
Contact Sales

Effective per-minute cost ranges $0.30–0.80 depending on selected voice and AI model. Choose budget voices for max minutes; premium for higher fidelity. Overage billed at the same per-minute rate.

All prices in USD. Billed monthly. Cancel anytime.

Contact Us

Get in Touch

Have questions? We'd love to hear from you. Send us a message and we'll respond as soon as possible.

Phone

Available via scheduled call