Automate Your L1 Support with AI Voice Triage
Seamlessly categorize, prioritize, and escalate IT support calls 24/7. Built specifically for MSPs.
Simple, Powerful, Automated
Transform your support workflow in three seamless steps
AI Answers the Call
Our intelligent AI voice agent answers incoming support calls instantly, 24/7. It engages callers naturally, gathering essential information about their technical issues.
Issues Categorized & Ticket Created
The AI automatically categorizes issues by type and severity, then creates a detailed ticket in your PSA via webhook integration. No manual data entry required.
Critical Issues Escalated
High-priority and critical issues are immediately escalated to your on-call engineers with full context, ensuring rapid response to urgent situations.
Everything You Need
Powerful features designed specifically for managed service providers
Advanced AI Voice
Natural language processing that understands technical terminology and context.
PSA Integration
Seamless webhook integration with ConnectWise, Autotask, HaloPSA, and more.
24/7 Availability
Never miss a call. AI triage operates around the clock, including holidays.
Analytics Dashboard
Real-time insights into call volumes, issue types, and response metrics.
Enterprise Security
SOC 2 compliant with end-to-end encryption for all voice and data transmission.
Smart Escalation
Intelligent routing to the right engineer based on expertise and availability.
Instant Setup
Get started in minutes with our guided onboarding and configuration wizard.
Multi-Language
Support callers in multiple languages with automatic language detection.
Simple, Transparent Pricing
Choose the plan that fits your MSP's needs. Scale as you grow.
Starter
Perfect for small MSPs getting started with AI triage
- AI Voice Triage
- Basic Issue Categorization
- Webhook Integration
- Email Notifications
- Standard Support
- Basic Analytics
Professional
For growing MSPs that need advanced features and more volume
- Everything in Starter
- Advanced AI Categorization
- Priority Escalation Rules
- Multi-PSA Integration
- Priority Support
- Advanced Analytics
- Custom Voice Prompts
- Team Management
Enterprise
For large MSPs requiring unlimited scale and dedicated support
- Everything in Professional
- Unlimited Minutes
- Dedicated Account Manager
- Custom Integrations
- SLA Guarantees
- White-Label Options
- On-Premise Deployment
- 24/7 Premium Support
Powered by Retell AI. $0.60 per additional minute beyond your plan's included minutes.
All prices in USD. Billed monthly. Cancel anytime.
Get in Touch
Have questions? We'd love to hear from you. Send us a message and we'll respond as soon as possible.
Phone
Available via scheduled call
Address
Strada Republicii 12
Brașov 500030
Romania, EU